Posts Tagged ‘VSM


Value Stream (Process) Management is a six step method to achieve process effectiveness, efficiency and agility through waste elimination and the standardization of work. The objective of Value Stream Management is to increase customer satisfaction with the value of delivered goods and services.
A value stream is a group of processes that delivers value to its customers. It starts with a customer need or demand and it ends with the fulfillment of this need when the desired product, service or result has been provided to the customer and met the customer’s expected quality. Examples of value streams include order fulfillment (sales and installation), system/product development, information system management, product overhaul and repair, security service delivery, quarterly investor reporting, and personnel hiring.
Value Stream Management affords a system-level view of an organization (capability to see the whole) and creates an intense focus on waste elimination. It is also known as “lean thinking,”

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